Privacy policy
Introduction
This Privacy Policy (“PRIVACY POLICY”) applies to your usage of Lemonpay’s website hosted at lemonpay.tech, the Services (as defined in the Lemonpay “Terms of Use”), and Lemonpay applications on mobile platforms (Android, Blackberry, Windows Phone, iOS, etc.) (collectively referred to as “Lemonpay” or “WEBSITE”). However, it does not apply to any third-party websites linked to Lemonpay or any relationships you may have with businesses listed on Lemonpay.
The terms “WE,” “OUR,” and “US” refer to Lemonpay, while the terms “YOU,” “YOUR,” and “USER” refer to you as a user of Lemonpay. The term “PERSONAL INFORMATION” refers to information you provide that personally identifies you, such as your name, phone number, email address, and any data associated with that information. We have established practices and procedures for the collection and use of Personal Information to ensure your safe usage of the Website.
We have implemented reasonable security practices and procedures appropriate for the protection of information assets and the nature of our business. While we strive to exceed industry standards in terms of security, please note that due to the inherent vulnerabilities of the internet, we cannot guarantee the complete security of all information transmitted to us. By visiting this Website, you agree to be bound by this Privacy Policy and consent to the collection, use, processing, and sharing of your Personal Information as outlined below. If you do not agree to these terms, please refrain from using the Website.
Please note that the separate terms and conditions provided form an integral part of your use of this Website and should be read in conjunction with this Privacy Policy.
Information we collect and how we use it
2.1. You shall register to become a user of the Website only if You are of the age of 18 or above and can enter into binding contracts as per Applicable Laws. You are responsible for maintaining the secrecy of Your passwords, login and account information. You will be responsible for all use of the Website and/ or Services by You and anyone using Your password and login information (with or without our permission). You are responsible for maintaining the confidentiality of any login information and secure access credentials associated with Your lemonpay account. Accordingly, You are responsible for all activities that occur under Your account/in using Your secure credentials and lemonpay shall not be liable for any such change or action performed by using Your secure credentials on the Website.
2.2. You also agree to provide true, accurate, current and complete information about Yourself as and when prompted by the Website. If You provide any information that is untrue, inaccurate, not updated or incomplete (or becomes untrue, inaccurate or incomplete), or lemonpay has reasonable grounds to suspect that such information is untrue, inaccurate, not updated or incomplete, lemonpay shall have the right to suspend or terminate Your account and/or refuse any and all
Account information of Merchants
If you create an account on Lemonpay to access the full range of services offered, we will request and store Personal Information such as your name, email address, and mobile number. Additionally, we may collect and retain Sensitive Personal Data or Information, including financial details (such as credit card or debit card information, bank account details, and KYC documents as required by RBI regulations), and any other relevant information that you choose to save in your Lemonpay account. We use your email address to send you updates, news, and newsletters if you have subscribed to them during signup or at any later point. We may also contact you on behalf of other Users, such as those who send you friend requests, personal messages, or other social collaboration-based events. If you do not wish to receive communications from us that are not relevant to your use of our services, you can unsubscribe by clicking on the provided link at the bottom of such emails. Similarly, we utilise your mobile number to send you transaction and SMS alerts based on your preferences. If you do not want to receive SMS alerts from us, please inform us at enquiry@lemonpay.tech, and we will cease sending them to you. Rest assured that Lemonpay will not disclose or sell your Personal Information to any third party. You have the option to erase any information, including Personal Information, provided by you. If you choose to exercise this option, Lemonpay will delete all your stored information from its servers.
Customer Information
When customers make payments through Lemon Pay checkouts, we store their customer information, including address, mobile number, Third Party Wallet details, Card Details, and email address. However, we only share this information with businesses powered by Lemonpay applications when the customer chooses to do so. It’s important to note that Lemonpay is not responsible for any misuse of this information by the businesses or individuals associated with the businesses to whom the information is shared by the customer.
Activity
We record information related to your usage of Lemonpay, such as searches, viewed pages, browser type, IP address, location, requested URL, referring URL, and timestamp information. This information is used to administer Lemonpay, provide a high level of security and service, and perform statistical analyses of user behaviour and characteristics. However, this aggregate information does not personally identify you.
Intellectual Property
We own all intellectual property rights associated with the Lemonpay website and its contents. No rights or interests in downloaded material are transferred to you through downloading or copying. The website is protected by copyright, and our logos, trademarks, and other intellectual property are exclusively owned by us. Without our prior written permission, you agree not to display or use our intellectual property in any manner.
Cookies
We use cookies to uniquely identify your browser and improve our service’s quality. Cookies are small pieces of information sent to your computer’s hard drive while you’re viewing the site. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your computer until deleted). You can remove persistent cookies by following your browser’s help file directions. Disabling cookies may result in certain areas of Lemonpay not functioning properly. We may also use third-party tools that collect anonymous information through cookies about your visits to Lemonpay and your interaction with our products and services. These third parties do not have access to any personal information about Lemonpay’s users.
Transfer of Information
We do not share your Personal Information with third parties except for financial institutions, regulatory agencies, or service providers necessary to provide the requested services. In some cases, we may share your information with our parent company, subsidiaries, or other companies under common control, and they will be bound by this Privacy Policy. If our company or assets are acquired, the acquiring company will possess your Personal Information and assume the same rights and obligations. We may also disclose your Personal Information in good faith to take action against illegal activities, enforce our terms and conditions, comply with legal processes, or protect our rights and the rights of our users or the public. We may provide aggregate information about user behavior to third parties, such as advertisers.
Links
References or hyperlinks to third-party names, marks, products, services, or websites on Lemonpay are provided for convenience and do not imply endorsement or sponsorship. We do not share your Personal Information with these third parties and are not responsible for their privacy practices. Please review the privacy policies of these third-party websites.
User Access
Registered Lemonpay users can modify their Personal Information and privacy preferences by accessing the “Account” section of the website.
Security
Your account is password protected, and we employ industry-standard measures to safeguard your Personal Information. We limit access to your information to authorized personnel who require it to perform their job functions. While we strive to protect your information, we cannot guarantee the security of information transmitted over the internet. By using Lemonpay, you acknowledge that we are not responsible for any intercepted information sent via the internet.
Terms and Modifications
Our Privacy Policy may change at any time without notice. It is your responsibility to review the policy periodically.If you do not wish to permit changes in our use of your Personal Information, you must promptly notify us to deactivate your account. Your continued use of Lemonpay after any changes or amendments to the Privacy Policy indicates your acknowledgement of the changes and agreement to be bound by the updated terms and conditions.
Applicable Law
Your use of the Lemonpay website is governed by and construed in accordance with the laws of India. You agree that any legal action or proceedings arising from your use of Lemonpay will be brought exclusively in the competent courts/tribunals having jurisdiction in Chennai/Tamil Nadu, India. By using Lemonpay, you irrevocably submit yourself to the jurisdiction of such courts/tribunals.
Complaints and Grievance Redressal
If you contact us to provide feedback, register a complaint, or ask a question, we will record any Personal Information and other content that you provide in your communication so that we can effectively respond to your communication. Any complaints or concerns regarding your Personal Information, the content of the Lemonpay website, any dispute or breach of confidentiality, or any infringement of proprietary rights during the use of the website or any intellectual property of any user should be immediately reported to enquiry@lemonpay.tech
Consent Withdrawal
You have the right to withdraw your consent to the processing of your personal information at any time. To exercise this right, you can contact us at enquiry@lemonpay.tech. Upon receiving your request, we will:
Acknowledge your consent withdrawal request. Cease further processing of your personal information unless required by applicable laws. Provide records of the request to withdraw consent for evidence, which may contain Personally Identifiable Information (PII).
Please note that withdrawing consent may affect our ability to provide certain services to you.
YOUR PRIVACY IS EXTREMELY IMPORTANT TO US. UPON ACCEPTANCE OF THESE TERMS OF USE YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND UNEQUIVOCALLY ACCEPTED OUR POLICIES, INCLUDING THE PROVISIONS OF OUR PRIVACY POLICY.